Terms and Conditions

Pucker Up strives to provide excellent customer service for all products and services purchased. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email to customerserivce@puckeruplips.com for an exchange. 

Customized colors will not be able to receive an exchange or refund due to a email consultation being had before the color is created to your liking.